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Apple offers replacements after iPhone Duo inner screens report faults

Apple has promised to replace damaged iPhone Duo handsets after customers reported cracks and lines on the inner displays of the new foldable phone.

FTMQ News, written by our newsroom0 views

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Picture: BBC News

Apple will replace iPhone Duo handsets that have developed display problems shortly after going on sale, BBC News and the New York Post reported on Monday. Customers reported cracks and bright lines appearing on the inner screens of the company's first foldable device. BBC News and the New York Post both confirmed that the issues emerged just days after the smartphone launched on Friday. [1][3]

Photos and posts showing the damaged displays appeared on Reddit and social media platforms, according to reports from BBC News and The Guardian. The Verge reported that the damage often showed as a bright line running from the center to the right side of the inner screen, with the New York Post noting some cracks appeared near the hinge within hours of unboxing. [1][3][4][7]

Apple acknowledged that it is aware of an issue impacting the inner display on a small number of units, according to statements cited by BBC News, The Guardian, and The Verge. CNBC reported that Apple will replace the affected devices under its AppleCare warranty, while BBC News added that affected users should contact the company for a replacement. [1][4][5][7]

The foldable handset launched last week with a starting price of 1,999 dollars, as reported by the New York Post, The Guardian, and The Verge. BBC News reported the price in the United Kingdom as 1,999 pounds, while The Guardian reported the United Kingdom starting price as 1,499 pounds. The launch attracted long queues outside stores as Apple tries to challenge rival foldable smartphones. [1][3][4][7]

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In short

  • Apple acknowledged an issue impacting the inner display on a small number of iPhone Duo units.
  • The iPhone Duo went on sale globally on Friday with a starting price of 1,999 dollars.
  • Customers reported cracks and bright lines appearing on the inner screens near the hinge.
  • Apple will replace affected devices for customers under its AppleCare warranty.

Sources

Every paragraph above points to the numbered items it rests on. Read the originals here.

  1. [1]Apple says it will replace iPhone Duo handsets with screen problemsBBC News, 3h ago (the report this story comes from)
  2. [2]Apple addresses reports of cracked screens on $2K iPhone Duo just days after frenzied launchNew York Post, 6h ago
  3. [3]Apple addresses reports of cracked screens on $2K iPhone Duo just days after frenzied launchNew York Post, 7h ago
  4. [4]iPhone Duo owners report cracks in Apple’s first foldable handsetThe Guardian, 9h ago
  5. [5]Apple responds to user reports of broken iPhone Duo screens on new foldable phoneCNBC, 9h ago
  6. [6]Apple responds to user reports of broken iPhone Duo screens on new foldable phoneCNBC, 9h ago
  7. [7]Apple acknowledges iPhone Duo display ‘issue’ after reports of cracked screensThe Verge, 10h ago
  8. [8]Apple says it will replace iPhone Duo handsets with screen problemsBBC, 3h ago
  9. [9]Apple seeks more iPhone Duo supplies amid strong demand for debut foldable- reportYahoo Finance, 1d ago
  10. [10]Apple iPhone Duo Review: Remarkable But Not FlawlessTech Advisor, 8h ago
  11. [11]Apple says it will replace iPhone Duo units showing screen problemsEuronext Markets: Real-time Stock Market Data | live, 7h ago
  12. [12]Apple responds to reports of iPhone Duo’s inner display cracking9to5Mac, 10h ago

Our newsroom writes these reports with the help of software, from the 12 sources listed and nothing else, and checks them against those sources. Facts can still be wrong or move on; the originals are the record. Spotted a mistake? Write to daniel@monsterkong.com.

Earlier reports of ours on the same people and subjects.

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