Britons are giving up on complaining about poor customer service
A new study reveals that over ten per cent of people in Britain no longer complain about poor customer service because they feel it is not worth the effort.
FTMQ News, written by our newsroom0 views
More than one in ten Britons have stopped complaining about poor customer service because they believe it is no longer worth the effort, according to the Daily Mail. A study conducted by mobile provider Talkmobile found that 14 per cent of respondents feel there is no point in making a fuss. [1]
The Daily Mail reported that one in six people now expect to receive a bad customer experience when dealing with businesses. Additionally, around a quarter of customers avoid making complaints because they do not want to interact with automated chatbots. [1]
The study also highlighted the time spent trying to resolve issues directly. According to the Daily Mail, the average person in Britain spends 38.2 minutes on hold waiting to speak with a customer representative. [1]
In short
- More than one in ten Britons no longer complain about poor customer service.
- Fourteen per cent of people feel there is no point in complaining, according to a Talkmobile study.
- Around a quarter of customers avoid complaining due to fear of dealing with chatbots.
- The average Briton spends 38.2 minutes on hold waiting to speak to customer support.
Sources
Every paragraph above points to the numbered items it rests on. Read the originals here.
- [1]Britons are now too fed up to make a fuss: More than one in ten are so used to experiencing poor customer service they have given up complainingDaily Mail, 1h ago (the report this story comes from)
Background
- [2]Glossary of early twentieth century slang in the United States on Wikipedia
- [3]Clashes erupt in Paris as student protests spread across France FTMQ News, 4d ago
- [4]Riot police clash with student protesters across France during mass demonstrations FTMQ News, 4d ago
Our newsroom writes these reports with the help of software, from the 4 sources listed and nothing else, and checks them against those sources. Facts can still be wrong or move on; the originals are the record. Spotted a mistake? Write to daniel@monsterkong.com.
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